FAQs

Frequently Asked Questions

Here are the most frequently asked questions we receive at Training and Testing Services regarding our training courses and services. If you have a question that is not covered here please contact us.

Course – Frequently Asked Questions

Do you have a list of all the courses you offer?
Yes the full list of courses we offer is available here.

Do you run public courses?
Yes Training and Testing Services run face fit train the tester in North Yorkshire, face fit train the tester in South London and BAF accredited abrasive wheels train the trainer (Knaresborough ONLY).

Are you accredited?
Yes. We offer the highest standard of training possible so all our trainers and services are accredited. Firstly, all our abrasive wheel trainers are BAF accredited, our face fit testers are fit2fit accredited we are IATP registered for our asbestos training and finally we are members of BSIF. Most importantly all our training is delivered in line with current and up to date HSE legislation and guidance, which ensures you are receiving the best quality training and testing services.

Training Requirements – Frequently Asked Questions

Do you ONLY train on behalf of companies?
We also run open courses where individuals can buy a training space. See our public open courses here and book online today.

Can you just train one person?
Yes. We do not have a minimum number of trainees; however we do have a minimum charge which varies depending on which course you require. Alternatively you can send your staff member to one of our open courses.

Can you train at my house?
No. All training must be conducted on a commercial site or premises.

How much notice do you need?
We always try to work within the customer’s timescale, so it is worth contacting us to find out availability. However, it is advisable to give as much notice as possible to avoid disappointment.

Do you take last minute bookings?
If we have availability we will always try to accommodate you. However, if we are able to fulfil a booking with less than 7 days’ notice then we will require pre-payment for the course.

Can I book 1 face fit test?

We are asked this question frequently. Unfortunately, we do not currently offer a facility to conduct 1 face fit test at our premises. The only option is for us to come to you, this may not be the most cost effective option for you but we are more than happy to come and conduct the testing for you at our standard face fit testing charge.

What are your working hours?
Our standard course times run between 9:00am and 5:00pm. We will always work with our customers and within reason we can consider training out of these hours, please mention it at the time of enquiry. The office is open from 9:00am until 5:00pm Monday to Friday. We also have a reception team who answer our calls during busy periods and outside of these hours.

Payment

How can I pay?
For all on-site training courses we accept bank transfer, cheque or credit/debit card. Open Courses booked online and online training can be paid by card.

Can I have a credit account?
Yes. Customers (who book with more than 7 days’ notice) are offered a 30 day (net) account. However, no paperwork/certificate is provided until cleared payment has been received. Please note: the only exception to this is for any Non-Licensed Asbestos Removal customers who have never used us before will need to pre-pay for their training.

Paperwork

Do you provide wallet card certificates.
Yes. Wallet cards are included with all our face fit testing, train the tester and train the trainer courses. For a nominal fee we can produce wallet sized cards for each trainee for other course subjects. Please contact us for prices.

Do you send a hard copy certificate?
Our certificates are produced in line with our environmental policy. With this in mind certificates (except BAF accredited abrasive wheel training) are emailed as PDF copies to reduce the effect on the environment.

Additional Services

Do you sell face fit testing kits?
Yes we sell our own Face Fit Test kits to anyone attending our face fit train the tester courses. They can be ordered at the time of course booking.

Do you sell RPE/PPE?
We no longer sell RPE/PPE to our customers. We have taken the decision to focus on offering an outstanding training and testing service. However, we can bring RPE to our face fit test sessions for testing purposes (small charge payable).

For any frequently asked questions not covered please feel free to contact us with your question and we will be happy to help.