Here are the most frequently asked questions we receive at Training and Testing Services regarding our training courses. If you have a question that is not covered here please contact us.
Do you do work on behalf of other companies?
We do not work on behalf of sub-contractors or other training companies. We cannot conduct work on behalf of other training organisations, agencies, or third party companies. If you are a training company you are welcome to send your staff or clients to one of our open courses.
Do you only train on behalf of companies?
We run open courses where individuals can buy a training space. Book here.
Can you just train one person?
Yes. We do not have a minimum number of trainees; however we do have a minimum charge which varies depending on which course you require. Alternatively you can send your staff member to one of our open courses.
Can you train at my house?
No. All training must be conducted on a commercial site or premises.
How much notice do you need?
We always try to work within the customer’s timescale, so it is worth contacting us to find out availability. However, it is advisable to give as much notice as possible to avoid disappointment.
How can I pay?
For all on-site training courses we accept bank transfer, cheque or credit/debit card. Shop orders, Open Courses booked online and online training can be paid by card.
Do you take last minute bookings?
If we have availability we will always try to accommodate you. However, if we are able to fulfil a booking with less than 7 days’ notice then we will require pre-payment for the course.
Can I have a credit account?
Yes. All customers (who book with more than 7 days’ notice) are offered a 30 day (net) account. However, no paperwork or certificates are provided until cleared payment has been received.
Do you provide wallet card certificates.
Yes. Wallet cards are included with all our face fit testing. For a nominal fee we can produce wallet sized cards for each trainee for other course subjects. Please contact us for prices.
Do you send a hard copy certificate?
In line with our environmental policy all certificates are emailed as PDF copies to reduce the effect on the environment.
Do you sell face fit testing kits?
Yes we are a proud distributor or Alpha Solway and Moldex face fit testing kits. Buy here.
Do you sell RPE/PPE?
Yes we offer an extensive range of face masks and are a distributor of Moldex, Alpha Solway, Portwest and Biztex masks. Buy here.
Can I book 1 face fit test?
Yes you can book face fit testing at our training centre in Knaresborough. The cost of this is £35 + VAT. Contact us for further details.
What are your working hours?
Our standard course times run between 9:00am and 5:00pm. We will always work with our customers and within reason we can consider training out of these hours, please mention it at the time of enquiry. The office is open from 9:00am until 5:00pm Monday to Friday. We also have a reception team who answer our calls during busy periods and outside of these hours.