Who are we?
We are Training and Testing Services. Our website url is https://www.trainingandtestingservices.co.uk and the Data Controller is Joanna Wood. The Data Controller is responsible for, and controls the processing of, your personal data in accordance with the General Data Protection Regulation (GDPR). We are registered with the Information Commissioner’s Office and our registration number is ZA186423.
The website is owned by:
Training & Testing Services
Low Moor Lane
VAT No:124 2933 32.
We collect information from you when you use our services, website or products. We collect information when you:
As appropriate, you may be asked for information including and not limited to:
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. You may also unsubscribe by emailing [email protected] with the title UNSUBSCRIBE.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
When you submit a contact form personal data such as name, company name, address, telephone number, email address and course(s) you are interested in are captured, we keep contact form submissions for customer service purposes so we can provide a quote, this information is kept until you request for your details to be removed from our database or we can no longer contact you. We do not use the information submitted through the contact forms for marketing purposes.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.
We use Google analytics to tell us how users find our website, how they move around on it, how long they stay for, and where they go from there. Google Analytics is essentially a user data processing tool. Google Analytics collects the following types of personal data:
We only send marketing emails to people who have subscribed to our mailing list. You can unsubscribe from our mailing list at any point by clicking on the unsubscribe link within our emails or by emailing [email protected] with the title UNSUBSCRIBE.
We may use your e-mail address to send you information about products or services that are the same as or similar to those that you have ordered from us and that we think you may find useful. We will do so only if you have opted in to receive information and updates . At any stage you have the right to ask us to stop using your personal data for direct marketing purposes by emailing [email protected] with the title UNSUBSCRIBE.
Furthermore your personal data may be used to:
Please note: you have the right to request at any time, the details or information that we hold on our system about you this is called a Subject access request (SAR). Please contact [email protected] in this instance.
We may also monitor who accesses our website, for example we may automatically collect access information about you such as: the type of internet browser you use; the website from which you have come to our website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. Such information enables us to assess and build a profile of our users.
We use this information to improve the layout and/or content of the pages of our website and customise them for users.
Who we share your data with
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These include:-
Payment portals: WorldPay, STRIPE, GlobalPay, PayPal.
VideoTile: all our e-learning is produced by VideoTile and we sell the licenses with links via their portal. Your name, email address and course(s) purchased will be shared with them.
Mailing Manager: if you have opted in to receive information and updates/adding to our mailing list then your details (name, company name, email address) will be used to send periodic email updates and information.
Social Media: we use Twitter, LinkedIn, Facebook and Instagram.
These third party sites have separate and independent privacy policies.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We may disclose your personal data:
How long we retain your data
We keep contact form entries for six months, analytics records for two years, and customer purchase records for ten years.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.
We will use technical and organisational measures to safeguard your personal data:
Third party links
We may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
What rights you have over your data/your consent
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You will be asked for consent to use your information when providing any personal details, you have the right to remove this consent at any time.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
This policy was last modified on 25/05/18
Training & Testing Services
Low Moor Lane,
e: [email protected]
t: 01423 611030